Tire & Wheel Protection

Dominion Automobile Association (2004) Limited (DAA) will pay for the cost of tire and/or wheel repair or replacement for a covered vehicle, up to the benefit limit as described in your agreement.

All claims must be authorized prior to repair or replacement of any tire/wheel. All claims must be reported to us within 60 days from the date of loss. Every attempt should be made to repair rather than replace damaged tires/wheels. We will only pay for the reasonable cost of repair unless it can be demonstrated that the damaged tire(s) and/or wheel(s) could not be repaired.

To make a claim:

  • 1. Contact one of our claims professionals at 1-866-683-0475 (local 519-434-1068) Monday through Friday, 9:00 am – 5:00 pm EST
  • 2. Information will be taken and you will be issued a claim number. You will be asked for the following information:
  • a. Year, make, model and mileage of your vehicle.
  • b. Position of the damaged tire(s) and/or wheel(s). For example, right rear tire.
  • c. Tread depth of damaged tire. This should be given in 32nd’s of an inch.
  • d. Make, model and size of the damaged tire(s). Example: XYZ Brand Tire 245/55/ZR17.
  • e. How and where the tire(s) and/or wheel(s) were damaged. Note: a blowout is not a cause of damage but rather the result. We will need to know what caused the damage.
  • f. The name of your repair facility.
  • 3. You will be given a claim number and advised to have your repair facility contact us for authorization.
  • 4. We will send you a Proof of Loss form which must be completed and returned with the following documents: the original, paid repair invoice, legible copies of the front and back of your Tire and Wheel Protection agreement, and a legible copy of your vehicle purchase order or finance agreement. NOTE: we reserve the right to request additional documents in support of your claim.
  • 5. When your chosen repair facility contacts us, we may grant authorization if it appears to us that the damage will be covered and that the costs are reasonable. If authorization is granted, we will provide a confirmation to your repair facility. Please confirm with the repair facility that we have reached an agreed price before you authorize the repairs. We will only reimburse what we believe to be reasonable costs. You will be responsible for charges in excess of this amount.
  • 6. Upon receipt of all required documentation, the claim will be reviewed and a decision rendered, typically within seven (7) business days.

NOTE: We reserve the right to inspect any damaged tire(s) and/or wheel(s) prior to its repair or disposal. Failure to allow inspection may result in claim denial.

If damage occurs outside our regular business hours, and repairs MUST be made prior to our next business day, you must follow these procedures:

  • 1. You must call our claims center on the next business day to report your claim.
  • 2. Print a proof of loss form from this website.
  • 3. Complete and return the proof of loss form with the following documentation:
  • • Original, paid repair invoice, legible copies of the front and back of your Tire and Wheel Protection agreement, and a legible copy of your vehicle purchase order or finance agreement.

NOTE: alloy wheel damage can oftentimes be repaired. In the event that damaged wheels are replaced, your repair facility must document the reasons why wheel repair was not possible. They should then attempt to obtain a remanufactured wheel to replace the damaged wheel. If this is not possible, your repair facility may replace the damaged wheel(s) with new wheel(s) not exceed $400. If the wheel cost exceeds $400, you must contact our claims center during regular business hours for authorization. Wheels must be retained for our inspection, and failure to do so may result in denial of the claim.

Mail, Email or Fax all documentation to

Dominion Automobile Association (2004) Limited
195 Dufferin Ave., Suite 200
London ON N6A 1K7
E-mail: claims@daa.ca
Fax 519-434-7822